Protect your critical business data today with our range of Managed and Unmanaged Cloud Backup Services!  If you are a small or medium sized business and worried about the following, then you must contact us today.

Don’t put your business at risk and make contact with us today to implement a proper backup and recovery plan.

The team at CommsPartner takes security and data protection serious and will assist you to implement a two stage backup and recovery plan that will ensure that your data is saved and that it can be recovered from an onsite backup, or our Cloud Backup platform when disaster strikes.

This is basically how it works.

What We Include In Our Cloud Backup Service

Your one-stop technology partner

When dealing with AV, video conferencing and IT companies, it’s not uncommon for your service providers to get their technology wires crossed – and you can take that as literally as you wish! But where these industries have historically collided (be it in your conduits, in your server cabinet and even in your project meetings), CommsPartner has developed a unique service offering that combines all three.

The convergence of these services enables us to provide a holistic offering – one that integrates the technologies strategically, with a single perspective on your infrastructure, equipment and software.

What does this mean for our clients?

Streamlined services

By combining AV, video and IT services, we are able to take advantage of the overlaps in technology, which means that we can shed redundant components, such as infrastructure and controls.

Reduced equipment and installation costs

In streamlining your infrastructure, we often use the same cables, switches, cabinets and server rooms for multiple services. This saves our clients significant amounts on equipment costs, as well as on set-up costs.

Customisation

Being in a position to design all aspects of your technology, we are able to visualise and create highly customised and personalised solutions that integrate various complementary technologies, allowing them to interact with one another in a manner that enhances the total solution.

Scalability

With insights into your various technologies and their infrastructural requirements, we ensure that your solutions are built in a manner that any of your services can be easily expanded, without compromising the other services, and without risk of performance loss.

Ease of use

We simplify the lives of our clients by simplifying their technology. In providing a comprehensive yet streamlined solution, we integrate the operation of your various services, with universal controls and graphic rich touchpads that are easy to access, easy to understand and easy to use. (No need to have IT standing by for every meeting.)

Quicker fault resolution

When things go wrong, clients might find themselves flipping a coin to see which service provider’s support desk to call first. The support desk will then do initial trouble-shooting to determine where a problem might lie, in order to establish which service provider is actually responsible. As a result, precious time is wasted figuring out who might be able to fix the problem, before fault resolution even begins.

As a converged services provider, and depending on the scope of our appointment, CommsPartner is able to act as a single point of contact for all technical aspects of your business. No matter what the fault, we can quickly pinpoint and resolve any problems that might arise.

Reduced support and maintenance costs

With a single technology provider, typically operating over a single network, that provider is often better equipped to offer remote support and fault resolution. That is, in comparison to having several providers on site – where limited network visibility and access (due to the security protocols of other providers) might require a visit to site to establish where a problem lies.

In addition, with a single network, clients are likely to encounter fewer technical issues. There are fewer points of failure and fewer components to be maintained.

Personal service

There are companies that offer the same services as CommsPartner, but this is often provided through separate divisions, or at least separate teams, with separate management.

CommsPartner takes a unified approach, where every one of our technology specialists receives extensive training on all aspects of our service offering. Consequently, we do not require separate teams for every service. We can rely on fewer team members, who in turn get to know each of our client sites well. This allows us to attend to all matters with greater efficiency, while building good working relations ships with our clients.

Preventative Maintenance & Service Level Agreement

In two hours and 47 minutes, Norman will make the most critical presentation of his career.  He will face the steel-haired, Jag-driving board members of a small investment group, interested in buying shares in his business.  He will impress them, with the cool confidence of a man destined for greatness.  But what Norman doesn’t know, is that in exactly 9 minutes, when he plans to run through his 31-page Powerpoint presentation one last time, he will realise that his state-of-the-art projector just won’t power on.  Oh dear, Norman.  You have a problem…

Investing in any AV or IT technology is like owning a car.  Unless you have it properly maintained, you’re bound to run into problems at some point.  And if your business depends on technology as much as Norman’s does, you’d want to know that when something goes wrong, you can rely on someone to fix it.

Taking care of your technology

At CommsPartner, we ensure that our clients’ technology investments are well looked after, through the structuring and implementation of proactive after-sales and support services.  These services are designed around the specific needs and budget of each client, which means that affordability is rarely an issue when applying best practices in AV and IT support.

We provide two options:

Option 1: The Preventative Maintenance Agreement (PMA)

A Preventative Maintenance Agreement (or PMA) entails the planned, regular maintenance of hardware, with maintenance intervals based on time or usage.  As the name suggests, it can prevent unnecessary wear, damage and downtime, ensuring that your technology lasts longer and performs at its best.

Tasks carried out during preventative maintenance will include the cleaning and checking of projector filters and fans, aligning of projectors, testing of connectivity points, the repair of faulty soldering (e.g. VGA connectors), etc.  Any consumables or repairs that fall outside of the PMA are quoted separately.

Option 2: The Service Level Agreement (SLA)

A Service Level Agreement (or SLA) specifies the level of service to be provided.  It stipulates the support hours (12 hours vs 24 hours) and response times across various services and levels of urgency.  It also includes a Preventative Maintenance Agreement, as described above.

Depending on the your requirements, we include a certain number of support hours into the SLA, which means that we do not bill you for these hours, as it forms part of the SLA pricing.  We also carry stock of loan or replacement equipment to assist during times of hardware failure, minimising your downtime and keeping your business operational.

The most practical choice for you

No matter which products or services you choose, CommsPartner will tailor the perfect support solution for you.  Don’t be like Norman.  Contact us today to discuss your requirements and we’ll work on a support plan to minimise your risk and bring you peace of mind.

Several months ago, your IT guy scheduled and implemented various data backups for your business.  No one has asked for these backup to stop, so it’s assumed that they still running, right?  Well, it’s not that simple…  Unless that same IT guy (or anyone else with the required know-how) is doing regular checks, there’s no guarantee that those backups are working – properly, or at all.

Software updates, network changes, internet interruptions, insufficient drive space and hardware failures.  These are just some of the issues that can influence the efficacy of your backups.  We therefore recommend that, as a business owner or manager, you ensure that someone with the required knowledge runs regular checks on your backup data.  Not only to establish whether back-ups are running to completion – but also to perform restoration “dry runs” to verify the integrity and accessibility of the data, and to ensure that your back-ups will provide you with everything you need, when you need it.

At CommsPartner, we can handle all of this for you.  From back-up implementation to data restoration, you can rest assured that your data will be professionally managed at all times.  Contact us to find out more.